Frequently Asked Questions


If you need to change the personal details of your order, please fill out the contact form. We can change your email address, name, and shipping address if there is a typo mistake.

If you are unsatisfied with your order and wish to return it, please contact us within 30 days from your order delivery date. Refunds after 30 days will not be accepted. Please fill out this contact form to submit your refund request. Each return will be manually processed by our customer service team and you will be notified if the return is approved.

Please note all returns must be in the original condition with packaging intact.

Return Address: Return instructions will be provided via email upon completion of filling out the contact form above.

We will send you an email containing your tracking information as soon as your order has shipped. You may also track your order from the Track Your Order page. Typically, you will receive the tracking number within 1-3 days after processing your order.

Due to a large amount of daily orders, processing returns may take up to 14 business days from the date we receive your returned item. We will notify you via email to confirm that your return order has been processed.

All personal information including credit card data is processed securely through a 256-bit SSL secured web page. Your information is encrypted and sent directly to the credit card providers' network where the transaction is authorized and approved. Your credit card information will not be stored on our servers. 

We accept all major credit cards (VISA, Mastercard, American Express, Discover), PayPal and Stripe payments. We do not accept personal checks, money orders, direct bank transfers or debit card payments.

All refunds will be credited to the original form of payment. Refund times are generally issued within 7 to 10 business days after we receive the returned item. Please contact your card's bank to inquire when the credit refund will be posted to your account. Due to varying banks, it may take up to several weeks before a credit is issued back to your account. 

All orders are handled and shipped out from our warehouse in China. Please allow for extra time for your order to be processed during holiday seasons.

We process orders between Monday to Friday. Please allow for up to 9-25 business days for you to receive your order.

You can find our store's Refund Policy here: https://www.lazikitchen.com/215-2/